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Editors Note:  All of us have competitors in our business.  Do we learn from them?  This post is a memo that was sent to the team after a recent awards publication.  Are you and your team learning at every opportunity? Presumably everyone has picked up a copy of the Aquatics International Dream Facility in which our

During the run up to the Final Four several weeks ago, one of the TV networks did a segment on Pat Summit, the coach of the woman’s basketball team at the University of Tennessee. She has the most wins among the coaches in woman’s basketball and her team finally lost in the semi-finals of the

Last Saturday I had the privilege of visiting a friend who operates a shop that repairs and restores old slot machines. In twenty minutes, he showed me through his inventory of these vintage gambling devices which were interesting to look at as well as hearing their stories. The oldest slot machine in his collection was manufactured

 IT IS IMPORTANT THAT IN TIMES OF UNCERTAINTY, AN ORGANIZATION THAT FAILS TO EVOLVE CAN EASILY CEASE TO EXIST.  IT IS IMPERATIVE THAT CONTINUAL IMPROVEMENT OF THE ORGANIZATION BE A TOP PRIORITY. You don’t have to be sick to get better. Every system or process and every person can be improved.Good enough isn’t.  The “if it’s